Client freezes on MS Windows Storage Server 2003 SP1

[kaufmannj]

The 0.3.7 client freezes after a few hours running on MS Windows Storage Server 2003 SP1 Server.

latest lines in debug log:
2009-11-09 20:08:57: debug:NSClient++.cpp:1073: Injecting: checkUpTime: nsclient
2009-11-09 20:08:57: debug:NSClient++.cpp:1109: Injected Result: OK '32600841'
2009-11-09 20:08:57: debug:NSClient++.cpp:1110: Injected Performance Result:
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:146: Data: xxx&1
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:171: Data:
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:146: Data: xxx&8&\HP EVA Storage Array(XXX-TS-EVA01)\Total host Req/s
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:171: Data: \HP EVA Storage Array(XXX-TS-EVA01)\Total host Req/s
2009-11-09 20:08:57: debug:NSClient++.cpp:1073: Injecting: checkCounter: Counter=\HP EVA Storage Array(XXX-TS-EVA01)\Total host Req/s, nsclient
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:146: Data: xxx&8&\HP EVA Storage Array(XXX-TS-EVA03)\Total host Req/s
2009-11-09 20:08:57: debug:modules\NSClientListener\NSClientListener.cpp:171: Data: \HP EVA Storage Array(XXX-TS-EVA03)\Total host Req/s
2009-11-09 20:08:57: debug:NSClient++.cpp:1073: Injecting: checkCounter: Counter=\HP EVA Storage Array(XXX-TS-EVA03)\Total host Req/s, nsclient
2009-11-09 20:08:58: debug:NSClient++.cpp:1109: Injected Result: OK '870'
2009-11-09 20:08:58: debug:NSClient++.cpp:1110: Injected Performance Result:
2009-11-09 20:08:58: debug:NSClient++.cpp:1109: Injected Result: OK '209'
2009-11-09 20:08:58: debug:NSClient++.cpp:1110: Injected Performance Result:
2009-11-09 20:15:25: debug:modules\NSClientListener\NSClientListener.cpp:146: Data: xxx&8&\HP EVA Storage Array(XXX-TS-EVA02)\Total host Req/s
2009-11-09 20:15:25: debug:modules\NSClientListener\NSClientListener.cpp:171: Data: \HP EVA Storage Array(XXX-TS-EVA02)\Total host Req/s
2009-11-09 20:15:25: debug:NSClient++.cpp:1073: Injecting: checkCounter: Counter=\HP EVA Storage Array(XXX-TS-EVA02)\Total host Req/s, nsclient
2009-11-09 20:15:26: debug:NSClient++.cpp:1109: Injected Result: OK '258'
2009-11-09 20:15:26: debug:NSClient++.cpp:1110: Injected Performance Result:
2009-11-10 07:25:59: debug:NSClient++.cpp:792: No shared session: ignoring change event!
2009-11-10 07:26:05: debug:NSClient++.cpp:792: No shared session: ignoring change event!

[kaufmannj]

The stalled process cannot be stopped by windows service manager. It may be killed with EndProcesss? in the task manager.

[kaufmannj]

Screenshot: c++ runtime error

[kaufmannj]

The last time it crashed i received a c++ runtime error (screenshot attached)

[mickem]

First off:
A word of warning, this is not something you want to do in production!

If possible could you install the debug kit and run with debugging symbols and tell me "where" it breaks?

• The debug tools are here: ​http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx
• The debug symbols are in the "zip" (just unzip it somewhere and copy the ini file over and then run "nsclient++ /test"

Then when it "crashes" you can see where it crashes and let me know what is wrong.

Another option would be t isolate the problem by disabling commands and then enabling them on by one.

I shall try to see if I can write up the guide on how to use the debug symbols tonight but not sure I will have the time.

Debug symbols are only available on 0.3.7 (so not earlier versions).

Michael Medin

[kaufmannj]

Its unfortunately a production machine (SAN Management Server). I think I should rather isolate the problem by disabling commands.

BTW: I just tried the older version 0.3.6 - same story.

Thanks for the Help,
Jens Kaufmann

[mickem]

please reopen this ticket if you till has this issue wih a modern build.