CheckServiceState and CheckProcState unable to recognize certain services

[mvazirani]

I am having trouble getting check_nt to recognize non-default windows services.

It works for Automatic Updates (wuauserv).

It does not work for certain custom services. One example of the service short name is BlueBoxNotificationSummaryEmailEngine (underlying process is NotificationSummaryEmailEngine.exe). I suspect it might be related to the length of the service/process.

I have tried all of the following:

/usr/lib/nagios/plugins/check_nt -H 10.1.2.111 -v PROCSTATE -d SHOWALL -l NotificationSummaryEmailEngine.exe -p 12489

NotificationSummaryEmailEngine.exe: not running

/usr/lib/nagios/plugins/check_nt -H 10.1.2.111 -v SERVICESTATE -d SHOWALL -l BlueBoxNotificationSummaryEmailEngine -p 12489

BlueBoxNotificationSummaryEmailEngine: Not found

/usr/lib/nagios/plugins/check_nrpe -H 10.1.2.111 -p 5666 -c CheckServiceState -a ShowAll BlueBoxNotificationSummaryEmailEngine

CRITICAL: BlueBoxNotificationSummaryEmailEngine: not found (critical)

[mvazirani]

This is the result of injecting the command. Any ideas why it works locally but not from the nagios monitoring host?

CheckServiceState ShowAll BlueBoxNotificationSummaryEmailEngine
d NSClient++.cpp(1144) Injecting: CheckServiceState: ShowAll, BlueBoxNotification
SummaryEmailEngine
d NSClient++.cpp(1180) Injected Result: OK 'OK: BlueBoxNotificationSummaryEmailEn
gine: started'
d NSClient++.cpp(1181) Injected Performance Result: ''
OK:OK: BlueBoxNotificationSummaryEmailEngine: started

[mickem]

Could it be some strange privileged issue?
Change nsclien++ to running as local admin and test then change back...

Michael Medin

[mvazirani]

I don't think it is. When I was running in test mode, I was running as myself and my account is part of the administrators group on that machine. I also ran as local administrator and saw the same results.

[mickem]

Could you provide debug log from this "not working"?